Quick video guide
How can I pay for my order?
All orders are processed online through Direct bank transer or Paypal.
If you don’t have a Paypal account, no problems as you have the option to pay with a credit card.
Are You Stuck Making An Online Purchase?
If you do get stuck in making a purchase, feel free to contact us at firstname.lastname@example.org, use or live chat feature (during business hours) or give us a call at 1800 111 365.
Can I buy hearing aids online?
Postage & Returns
Minimum spend for FREE postage?
Australian purchases: All orders over AU$100.00 come with free Australian wide delivery.
International purchases: All orders over AU$500.00 come with free international delivery.
Do You Offer Quick Delivery?
Yes. Once you have made a purchase and the funds are cleared, your order is packed, sealed and posted within the same business day. *If in stock and business hours are 9AM-5PM QLD. Subject to weekends and public holidays. If stock is unavailable, order could take 3 weeks to deliver.
Where Will My Hearing Aids Be Delivered?
Purchases of hearing aid devices will be posted directly to an audiologist of your choice. Hearing Aids 365 is 100% online retail store and don’t have a clinic. We can help you look for an audiologist if you don’t have one yet in order to book a fitting appointment and ship your hearing aids to the audiologist.
Can I pick up my items from your store?
No. Hearing Aids 365 is 100% online discount retail store and this is how we keep our overheads low and pass the savings onto you.
How do I return an item?
Express Post or courier the item and all packaging and contents in its original condition to:
Hearing Aids 365 Pty Ltd
PO Box 674,
QLD, Australia 4216
Please note: Be sure to include a copy of the original receipt and your full name, email, contact number and address (where the original purchase was posted to). If you have a new address, please make sure you provide this address also.
Please make sure you comply with our returns policy prior to sending it back to Hearing Aids 365 click here. Failure to comply will be at buyer’s expense.
Why are you so much cheaper than other hearing clinics?
Hearing Aids 365 is 100% online, so we do not have the same overheads as other local hearing aid clinics.
In addition, we buy in bulk passing the savings onto you the consumer.
Start saving today click here
Payment plans for new hearing aids
At this stage, we do not offer payment plans for online purchases.
What hearing aid brands are available?
What rebates are available?
Rebates are available from private health insurance when additional cover has been chosen for extras including hearing aids. These rebates typically vary from $300 to $1,500 per hearing aid.
For more information about your private health insurance cover, it’s best you contact your private health insurance company.
Are there rebates for pensioners & veterans?
Hearing Aid Inclusions
What's included with new hearing aids?
Hearing Aids come with the following inclusions:
- Storage case
- Wax guards
- Instruction manual
- Free apps
- 3 years warranty
What about after-care service?
The aftercare service will depend on the third party audiologist providing the service and what level of service the buyer wants and is prepared to pay for.
Hearing Aids 365 does NOT provide the after-care service as normal audiological clinics as we are a discount online retail store.
Most audiologist will charge you approximately $1,250 for test, programming and adjustments for 12 months. You will need to call your audiologist to check on specific pricing.
If you crunch the numbers, you will still be saving thousands of dollars by purchasing the hearing aids directly from Hearing Aids 365.
How do I claim for lost or damaged hearing aids?
Our warranty does NOT cover loss or damage. We do recommend you have your hearing aids insured as part of your home and contents insurance.
Where are you based? How can I contact you?
Hearing Aids 365 is 100% online. If you’d like to contact us, you have the following options:
- Use our live chat feature on this website
- Call 1800 111 365
- Send us an email email@example.com