FAST FREE DELIVERY Worldwide
Office Hours: Mon-Sat 9am-5pm
Sunday & Public Holidays (Closed)
1800 111 365

FAQ's

Buying Online

Quick video guide

How can I pay for my order?

All orders are processed online through Direct bank transer or Paypal.
If you don’t have a Paypal account, no problems as you have the option to pay with a credit card. 


Are You Stuck Making An Online Purchase?
If you do get stuck in making a purchase, feel free to contact us at support@hearingaids365.com, use or live chat feature (during business hours) or give us a call at 1800 111 365.

 

 

Can I buy hearing aids online?
Yes, as this is the best way to pay the lowest prices.
 
Before placing your order you need to have had a face to face appointment with a hearing professional who has confirmed that you have a hearing loss and that hearing aids are appropriate to address your hearing problems and who has recommended a particular hearing aid for you.
 
Then simply visit our online store on this website and purchase the same “identical product” online without the huge price tag!

Postage & Returns

Minimum spend for FREE postage?

Australian purchases: All orders over AU$100.00 come with free Australian wide delivery.

International purchases: All orders over AU$500.00 come with free international delivery.

Do You Offer Quick Delivery?

Yes. Once you have made a purchase and the funds are cleared, your order is packed, sealed and posted within the same business day. *If in stock and business hours are 9AM-5PM QLD. Subject to weekends and public holidays. If stock is unavailable, order could take 3 weeks to deliver.

Where Will My Hearing Aids Be Delivered?

Purchases of hearing aid devices will be posted directly to an audiologist of your choice. Hearing Aids 365 is 100% online retail store and don’t have a clinic. We can help you look for an audiologist if you don’t have one yet in order to book a fitting appointment and ship your hearing aids to the audiologist.

Can I pick up my items from your store?

No. Hearing Aids 365 is 100% online discount retail store and this is how we keep our overheads low and pass the savings onto you.

How do I return an item?

Express Post or courier the item and all packaging and contents in its original condition to:

Hearing Aids 365 Pty Ltd
PO Box 674,
Paradise Point
QLD, Australia 4216

Please note: Be sure to include a copy of the original receipt and your full name, email, contact number and address (where the original purchase was posted to). If you have a new address, please make sure you provide this address also.

Please make sure you comply with our returns policy prior to sending it back to Hearing Aids 365 click here. Failure to comply will be at buyer’s expense.

Discounts

Why are you so much cheaper than other hearing clinics?

Hearing Aids 365 is 100% online, so we do not have the same overheads as other local hearing aid clinics.

In addition, we buy in bulk passing the savings onto you the consumer.

Start saving today click here

Payment plans for new hearing aids

At this stage, we do not offer payment plans for online purchases.

What hearing aid brands are available?

Click here to view available brands

Rebates

What rebates are available?

Rebates are available from private health insurance when additional cover has been chosen for extras including hearing aids. These rebates typically vary from $300 to $1,500 per hearing aid.

For more information about your private health insurance cover, it’s best you contact your private health insurance company.

Are there rebates for pensioners & veterans?

Click here to go to veterans FAQ page.

Hearing Aid Inclusions

What's included with new hearing aids?

Hearing Aids come with the following inclusions:

  • Storage case
  • Batteries
  • Wax guards
  • Domes
  • Instruction manual
  • Free apps
  • 3 years warranty
What about after-care service?

The aftercare service will depend on the third party audiologist providing the service and what level of service the buyer wants and is prepared to pay for.

Hearing Aids 365 does NOT provide the after-care service as normal audiological clinics as we are a discount online retail store.

Most audiologist will charge you approximately $1,250 for test, programming and adjustments for 12 months. You will need to call your audiologist to check on specific pricing.

If you crunch the numbers, you will still be saving thousands of dollars by purchasing the hearing aids directly from Hearing Aids 365.

How do I claim for lost or damaged hearing aids?

Our warranty does NOT cover loss or damage. We do recommend you have your hearing aids insured as part of your home and contents insurance.

Contact Us

Where are you based? How can I contact you?

Hearing Aids 365 is 100% online. If you’d like to contact us, you have the following options:

  1. Use our live chat feature on this website
  2. Call 1800 111 365
  3. Send us an email support@hearingaids365.com
5-stars

Testimonials

After looking at the marketplace for hearing aids and looking at multiple videos and written information, I chose my preferred brand and starting to review pricing and Audiologist options close by. I must say that the level of service and keenest to help and answer any of my needs at Hearings Aids 365 was excellent and responsive. Importantly, I could purchase my desired brand at close to half the cost of others, as well as accessories such as TV Wireless Connector, and I also had access to many Audiologists that were eager to help with a hearing test, set up and service, even though I had not purchased from them. I would certainly recommend anyone to speak with Hearing Aids 365 for their specific requirements.

Fulvio T
Indooroopilly, QLD

Thank you HearingAids365. One gets tired of having to pay for a service package of two or so years that is never required if the aids are set correctly in the beginning. Extremely satisfied. Service is also much appreciated. Keep up the great work.”

Peter A
Dawesville, WA

I always get 3 quotes for major purchases and hearing aids 365 were significantly cheaper for top of the range Phonak hearing aids. The response time to any query I had was immediate. Great value for money.

Toni P
Kelso, NSW

I am writing to thank you and to let you know that so far all has gone according to plan and this morning, I have had the aids programmed. I am currently wearing them and thus far I am completely happy with them. I am very happy with your service and was also the happy recipient of a $100 Visa Card from you as thanks for my patience when waiting for the order which had been delayed. Thank you again for your attention to our needs and for your diligence in keeping us up dated on the status of our order. I will not hesitate to recommend you to family and friends.

Carol H
Toowoomba, QLD

Very professional and friendly service. I convinced my husband to purchase for him hearing aids from Hearing Aids 365.

Krystyna K
Mcleod, VIC

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