Office Hours: Mon-Sat 9am-5pm
Sunday & Public Holidays (Closed)

Payment & Returns Policy

Full payment is required at the time you place your order, prior to HEARING AIDS 365 shipping the product to you.

You may return your hearing aids to us within 30 days of payment subject to you meeting our “Fair Play” criteria.

You provide:

  1. Proof of purchase
  2. Letter of explanation as to why you are returning the product
  3. Proof that the product received was not what was described on the website (eg sent you the wrong product) or the product was faulty. Postage cost will be covered by HEARING AIDS 365.

If these conditions are met and the findings show a product fault or did not deliver what was promised on the website, HEARING AIDS 365 will be more than happy to replace the same model or exchange your hearing aids for a different model of your choice within the same price range that is offered on our website. All Hearing Aids must be in as new resaleable condition. If the product is scratched, dented or tarnished in anyway, HEARING AIDS 365 reserves the right to reject the claim.

Purchasing the wrong product is not covered by our policy.



After looking at the marketplace for hearing aids and looking at multiple videos and written information, I chose my preferred brand and starting to review pricing and Audiologist options close by. I must say that the level of service and keenest to help and answer any of my needs at Hearings Aids 365 was excellent and responsive. Importantly, I could purchase my desired brand at close to half the cost of others, as well as accessories such as TV Wireless Connector, and I also had access to many Audiologists that were eager to help with a hearing test, set up and service, even though I had not purchased from them. I would certainly recommend anyone to speak with Hearing Aids 365 for their specific requirements.

Fulvio T
Indooroopilly, QLD

Thank you HearingAids365. One gets tired of having to pay for a service package of two or so years that is never required if the aids are set correctly in the beginning. Extremely satisfied. Service is also much appreciated. Keep up the great work.”

Peter A
Dawesville, WA

I always get 3 quotes for major purchases and hearing aids 365 were significantly cheaper for top of the range Phonak hearing aids. The response time to any query I had was immediate. Great value for money.

Toni P
Kelso, NSW

I am writing to thank you and to let you know that so far all has gone according to plan and this morning, I have had the aids programmed. I am currently wearing them and thus far I am completely happy with them. I am very happy with your service and was also the happy recipient of a $100 Visa Card from you as thanks for my patience when waiting for the order which had been delayed. Thank you again for your attention to our needs and for your diligence in keeping us up dated on the status of our order. I will not hesitate to recommend you to family and friends.

Carol H
Toowoomba, QLD

Very professional and friendly service. I convinced my husband to purchase for him hearing aids from Hearing Aids 365.

Krystyna K
Mcleod, VIC